They all blow shit.
I hate cell phones.
But, yeah... exactly what you said, Throbble. *sigh* I'll have to get one too eventually. (fucking shit)
My girlfriend uses verizon, in her area, they've been a pain in the fucking ass to deal with, but they put up a new tower and although it's better, they are still a fucking pain.
It's exactly as Mo says it is, it depends on your area, truthfully. Customer service I wouldn't know a goddamn thing about, but perhaps it too depends on the area, where you get the phone, that shit.
Anyway, this post is just here mostly to agree with you on the not wanting a cell phone thing, but realization of the necessity, and also to back up Mo's statement about it depending on where you live. Good luck.