Thank you for your email. We are sorry that you are having issues with the use of your software. The most efficient way for us to assist is to have you produce an analysis file for evaluation, for one of the games your are having problems running.NOTE: With a game like KotOR you must use the actual game launching .exe from the install directory, not the shortcut on the desktop since that just brings up a menu.
In order to generate this analysis file, please do the following:
1) Make sure the original 'play' disc is in a physical, local CD or DVD drive.
2) Re-start your computer (the reboot is to assure that there are no additional instances of the software running when generating the file).
3) With your mouse, right-click on the application's desktop shortcut, or the actual application's executable file in the installation folder, and a menu will appear.
4) Choose 'Launch Analysis' from the menu.
5) A disclaimer window may appear on your screen. To proceed click 'Yes'. Another window may appear stating that an analysis log will be generated, if so click 'OK'. If any error messages appear, click 'Cancel' to continue.
6) After a period of time, the program will generate a file named 'AnalysisLog.sr0' and place it at the root of your hard drive (usually C:). When the file has been generated, a dialog may appear stating it has finished. Click 'OK' to complete the process.To locate it go to 'My Computer' and open your hard drive (usually C:).
Note: Vista users see further instructions below.
7) Please compress the file using a program such as WinZip, WinRAR, or WinAce (to avoid email corruption), and attach it to your email to support@securom.com.
Vista Users:
Follow the steps outlined above through step 6. Using Vista the filed will be stored in the following path: 'C:\Users\?YOUR USER?\AppData\Local\Temp\AnalysisLog.sr0'. If by chance this folder is hidden, you may have to display hidden folders. To do so, please follow these steps:
1. Go to 'Start' and left-click on 'Control Panel'.
2. Left-click on 'Appearance and Personalization'. Then select 'Folder Options'.
3. Now select the 'View' tab, then select 'Show hidden files and folders'. You should now have access to the folder.
If you do not see the 'Launch Analysis' option available in the menu after you re-start your computer, you can generate it using the command line. Please follow these steps:
1) Make sure the original 'play' disc is in a physical, local CD or DVD drive.
2) Re-start your computer (the reboot is to assure that there are no additional instances of the software running when generating the file).
3) With your mouse, right-click on the application's desktop shortcut and a menu will appear.
4) Choose 'Properties', then highlight and copy everything in the 'Target' window.
5) Click 'Start' from your toolbar, then click 'Run'. Next type 'cmd' in the text box and press 'Enter'. A 'DOS' window will appear.
6) Type 'cd\' (without quotes) and press 'Enter' to get to the root of your hard drive (you may have to type 'cd ..' several times to get to C:\).
7) With your mouse, right-click in the 'DOS' window and choose 'Paste'.
8) Press the Spacebar on your keyboard once and add the text '/secuexp'. Then press 'Enter'.
9) A disclaimer window may appear on your screen. To proceed click 'Yes'. Another window may appear stating that an analysis log will be generated, if so click 'OK'. If any error messages appear, click 'Cancel' to continue.
10) After a period of time, the program will generate a file named 'AnalysisLog.sr0' and place it at the root of your hard drive (usually C:). When the file has been generated, a dialog may appear stating it has finished. Click 'OK' to complete the process.To locate it go to 'My Computer' and open your hard drive (usually C:).
Note: Vista users see notes above.
11) Please compress the file using a program such as WinZip, WinRAR, or WinAce (to avoid email corruption), and attach it to your email to support@securom.com.
When we receive the analysis file, we will evaluate your issue and respond with a resolution.
Feel free to let us know if you have any further questions.
Best regards,
SecuROM Support Team
SecuROM on the web: http://www.securom.com (http://www.securom.com)
or via e-mail: support@securom.com
Thank you for your e-mail. Please rename your original 'SWKOTOR.EXE', (located here C:\PROGRAM FILES\LUCASARTS\SWKOTOR\SWKOTOR.EXE), to 'SWKOTOR.OLD'. Then click on the link below or copy and paste it into your web browser. From the 'File Download' window click 'Open' and extract the new 'SWKOTOR.EXE' into the same folder and re-start the application.It worked like a charm and now I can play KotOR on my computer (it already ran without any problems on Throbble's compy).
The link for the new file is:
http://www.securom.com/support/customers/l...081/swkotor.zip (http://www.securom.com/support/customers/lucasarts/kotor_t081/swkotor.zip)
If the problem persists, please send another analysis file of the latest executable to us.
If you have any further questions feel free to contact us.
Best regards,
SecuROM Support Team
SecuROM on the web: http://www.securom.com (http://www.securom.com)
or via e-mail: support@securom.com
What did they do? Build a custom .exe file for you?Basically, I think they built a bunch of custom .exe files for each game that each address specific problems. Since the incompatibility with DVD write drives was well known they probably just linked me to a pre-existing file.[snapback]37137[/snapback]
I got stuck with vista on my new compy. Ther was no option to get XP instead. I've often thought of wiping the hard drive and installing XP with my old disk but i dont relish the idea of spending a day re-installing everything.[snapback]37147[/snapback]
I'm running Vista Ultimate 64-bit. XP is nice, but MS has made sure you'll be screwed soon with no DX10 on XP. No point in hanging around XP if you don't need to.Bioshock has DX10 texture support. In fact, it's an option that you can select in-game. If it's that easy to switch between DX10 textures and DX9, then I don't see any reason why game companies wouldn't continue the practice of offering low/high res texture options. Microsoft has an obligation to support their operating systems for at least 10 years after release and the computer game industry is well aware of this.[snapback]37151[/snapback]
Bioshock has DX10 texture support. In fact, it's an option that you can select in-game. If it's that easy to switch between DX10 textures and DX9, then I don't see any reason why game companies wouldn't continue the practice of offering low/high res texture options. Microsoft has an obligation to support their operating systems for at least 10 years after release and the computer game industry is well aware of this.
-420[snapback]37153[/snapback]
Sure games will still be available in DX9 for some time...but you'll be missing out.Considering the vast amount of dangerous chemicals I'm on when I play computer games, I don't think it will make much of a difference.[snapback]37154[/snapback]